In a word: enshittification
A single corporate entity wanting to gatekeep our collective knowledge of the things we love is intrinsically a bad thing. It was easy to ignore back when its functionality was basic and the ads minimal. These days the website is bloated with third party cookies and scripts, and it is one of the worst offenders outside Big Tech / FAANG when it comes to implementing surveilance capitalism.
Rest area payphones. Its why most rest areas have a huge blown up atlas map these days
edit: and as a note, the death of the rest area payphone is a huge problem some places. you ever look at a coverage map for west virginia? you break down or get lost out there and you’re totally fucked