I work at a call center for insurance stuff and regularly have people start the call with ‘REPRESENTATIVE’ or ‘SPEAK TO A HUMAN’ because they think I’m still a part of the IVR system.
One thing to keep in mind with any call center, is that no matter how specific you feel like your problem is, that rep has said that exact same line thousands of times, probably a few times that same day. For a lot of issues, it’s the same thing, just swap some names and numbers. And when you say the same thing over and over, you get really good at communicating the exact information that someone needs with as few of the little imperfections that’s make a conversation sound ‘human’ as possible.
I work at a call center for insurance stuff and regularly have people start the call with ‘REPRESENTATIVE’ or ‘SPEAK TO A HUMAN’ because they think I’m still a part of the IVR system. One thing to keep in mind with any call center, is that no matter how specific you feel like your problem is, that rep has said that exact same line thousands of times, probably a few times that same day. For a lot of issues, it’s the same thing, just swap some names and numbers. And when you say the same thing over and over, you get really good at communicating the exact information that someone needs with as few of the little imperfections that’s make a conversation sound ‘human’ as possible.