I used to do some linux training for new hires at my old job. The company had a training room with a rack of servers for lab work.
It was a training on how to deploy the product on a customer server. I personally wrote the instructions and tested them on the lab machines after a fresh install.
I had others test the lab instructions. I even had people from non-tech roles verify that they too could do the labs by following the instructions.
Still I get a guy in the training complaining that “this doesn’t work” and I can see from the error on his screen that he must have skipped one of the steps in the lab instructions.
He’s not even trying to figure it out. Even though others are finishing, he just decided that it doesn’t work and gave up.
I used to do some linux training for new hires at my old job. The company had a training room with a rack of servers for lab work.
It was a training on how to deploy the product on a customer server. I personally wrote the instructions and tested them on the lab machines after a fresh install.
I had others test the lab instructions. I even had people from non-tech roles verify that they too could do the labs by following the instructions.
Still I get a guy in the training complaining that “this doesn’t work” and I can see from the error on his screen that he must have skipped one of the steps in the lab instructions.
He’s not even trying to figure it out. Even though others are finishing, he just decided that it doesn’t work and gave up.
Well, if you’re expecting users to read…