I’m looking into hosting one of these for the first time. From my limited research, XMPP seems to win in every way, which makes me think I must be missing something. Matrix is almost always mentioned as the de-facto standard, but I rarely saw arguments why it is better than XMPP?
Xmpp seems way easier to host, requiring less resources, has many more options for clients, and is simpler and thus easier to manage and reason about when something goes wrong.
So what’s the deal?
No, not always. I know of a very major firm that uses google suite for everything but chat and video calls. They use MS Teams because its just that much better than google’s alternative. From the chats Ive had, the issue with Slack there is that someone high up in their IT stack hates it.